Your Stay at Hunters Hill Private Hospital
Please register at Reception. You will then be escorted to your room.
Type of Accommodation
Hunters Hill Private Hospital offers a high standard of accommodation with both shared and private rooms.
Accommodation is shared in the Day Surgery Unit.
While we will make every endeavour to provide you with your accommodation preference, please understand that in certain circumstances of high activity or emergency admissions, it may be necessary to offer you a shared room.
The hospital is unable to provide overnight accommodation for relatives and friends. For visitor accommodation close to the hospital contact the Reception staff on 02 8876 9300.
Staying with Children at Hospital
We encourage a parent(s) to spend as much time as possible with their child during the child's hospitalisation. One parent is encouraged to stay overnight. Unfortunately siblings cannot be accommodated overnight.
FOR YOUR COMFORT AND CONVENIENCE
Should you require anything at anytime, please do not hesitate to call the nursing staff via the nurse call button located in the bedside handset. Our staff will endeavour to answer the call as quickly as possible.
Our Catering Department prepares a variety of top quality, fresh meals. Menus will be provided each morning from which you may select meals according to your taste and dietary requirements.
Referral to a dietitian can be made during your inpatient stay should it be required.
Whilst we wish to support your stay in hospital and make it as pleasant as possible, we have an obligation to maintain a safe environment. As we cannot ensure the safety of your own personal electrical items, we request that you keep these to a minimum. The Hospital reserves the right to examine and inspect any devices brought from home and to prohibit the use of any device that the staff have concerns about.
Patient-supplied medical devices are only permissible if they have been reviewed by our Facilities Officer and meet the required standards.
Electrical heating pads are not permissible due to the inherent fire hazards associated with them.
The Hospital has well organised safety and emergency procedures in which each staff member has a key role. In the unlikely event of an emergency, remain in/by your bed until a staff member arrives to assist you.
Falls prevention in hospital
Falls are one of the largest causes of harm to patients in care, in Australian healthcare facilities. Patients may become more susceptible to falling during their stay in hospital for a range of reasons, including the unfamiliar surroundings, change of medication and surgery. During your admission, you will undergo a falls risk assessment to determine if you are at risk of falling and what strategies can be implemented that may decrease this risk. Please be sure to pack appropriate footwear when coming to hospital; patients are encouraged to wear closed, non-slip slippers.
If you are at risk of falling please ask for nursing assistance when transferring or mobilising around the room. We encourage families and friends to participate in the falls prevention process to ensure our patients' safety. We also suggested that you read the Falls Prevention Information brochure which is available in each ward.
(Reference: Preventing Falls and Harm From Falls in Older People: Best Practice Guidelines for Australian Hospitals; Australian Commission on Safety & Quality in Healthcare, 2009)
Identification on staff
All staff wear name badges as a means of identification and internal security. The badge shows the staff member’s name and position. If you cannot see a staff member’s identification badge you may ask them to show you.
Hand washing, high standards of housekeeping, the use of sterile techniques and equipment are essential in order to ensure your speedy recovery and to reduce the risk of infection. Patients play a vital role in reducing the risk of infection to themselves and other patients.
Here are a few very simple guidelines.
- Personal hygiene is very important.
- Always wash your hands when using the toilet facilities or when leaving your room.
- Wash your hands before any meal. Nursing staff will assist you as required.
- Ask your visitors to wash their hands or use the waterless hand wash agents when entering your room, and before leaving.
- When coughing or sneezing, use a tissue to cover your nose and mouth. Dispose of used tissues hygienically.
- Nursing staff can supply you with soap for showering if you don’t have any of your own. Always keep such toiletries for your sole use.
- Mention to nursing staff any concerns you may have regarding hygiene of the ward or bathrooms.
- Please avoid sitting on the beds of other patients. Nursing staff are happy to provide you with a chair if required.
If you have any questions about infection control, the nursing staff will happily assist you. The Hospital’s Infection Control Coordinator is also available to answer any of your queries. Your co-operation in helping us to maintain a high standard of infection control is appreciated.
Wireless internet access is available throughout the facility. Access cards can be obtained from Main Reception (available for 72 hours from activation).
Internet kiosks is available in the Front Reception for visitors without a laptop. The kiosks accept $1 and $2 coins.
Ministers of Religion
Your spiritual needs may be catered for by pastoral care visitors who attend the Hospital on a regular basis. Your own clergy person is very welcome - please ask the nursing staff to arrange a visit.
Contact for local churches are Catholic Priest 9817 5325; Congregational Church 9817 2289; Anglican Church 9817 2167; Sydney Adventist 9487 9111.
For other denominations and faiths, please contact staff for details.
When you are admitted please ask our staff if mobiles can be used in your room. Mobiles may be used in all public areas. Hunters Hill Private Hospital does not accept any responsibility for loss or damage to your mobile phone.
The use of mobile phones is restricted within the hospital environment due to risks of interference with medical equipment. Mobile phones are allowed in patient rooms.
We require all visitors and patients to turn off their mobile phone when entering the operating theatre area.
Complimentary copies of newspapers are available.
Pharmaceutical services are provided to inpatients through the Mater Pharmacy.
A team of highly-trained and experienced pharmacists and technicians dispense medications and provide clinical advice under your doctor’s direction.
Pharmacists review medications regularly to identify, resolve and prevent medication related problems and optimise drug treatment. Medication information and counselling are provided to patients with multiple medications or complex conditions who would benefit from this service.
To ensure that additional charges are not applied, patients are requested to bring their prescriptions with them at the time of admission. This will ensure that their supply of medication is not interrupted and additional charges are not levied. This is especially important for authority items, which have controls placed on them. Your Prescription Record Form (PBS card) should also be brought to hospital if you are close to reaching your Safety Net so that we can add appropriate items dispensed during your stay in hospital. If you are taking a number of medications please bring a current medication list from your GP to assist the admission process and ensure your medication treatment is continued. This should include Prescription medicines, “Over the counter” medications, aspirin, vitamins, herbal or alternative medicines.
Charges for medications not covered by hospital health fund agreements or the Department of Veterans’ Affairs will be sent to you as a separate account.
In accordance with Department of Health Policy, smoking is not permitted in the hospital. One designated smoking area is provided away from all patient care and therapy areas. Please ask staff for directions to this location and ensure that you do not smoke in any other area. Your assistance is requested in adhering to this request.
You can make and receive free local calls from the telephone by your bed by dialling ‘0’ and then the number you wish to phone. Mobile, STD and ISD telephone calls cannot be made without the purchase of a telephone card, which can be obtained from the Main Reception.
People may phone you directly by dialling 8876 9 followed by the extension number provided on your phone. Alternatively, they may phone (02) 8876 9300 (Hospital Switchboard). Phone calls will be put through to your bedside telephone. Please advise a staff member to notify Switchboard not to transfer calls to you.
A single handset by your bed allows you to select any of the local television stations. All televisons are equipped with Foxtel Digital channels.
Queries About Your Care
If you have any concerns or queries about your care whilst you are a patient in our Hospital please bring them to our attention. The nurse in charge of your Ward will be able to answer questions and resolve problems related to your hospital care.
The Hospital will not accept liability for loss of valuables or personal belongings. Please refrain from bringing valuables into the facility.
The ward areas are under the supervision of the Nurse Unit Manager during weekdays and a Team leader and Hospital In charge on evening, night and weekend shifts. Any problems that may occur during your stay should be raised with these staff members.
Inpatient Visiting hours
Our Rehabilitation patients are expected to participate in all scheduled therapy sessions, therefore we request that you visit outside the therapy times and check with the patients’ therapy schedule prior to your arrival. To accommodate such, set visiting hours are between 3:00 and 8.00pm.