For Patients: Your Stay at Hunters Hill Private Hospital

Your Stay at Hunters Hill Private Hospital

Please register at Reception. You will then be escorted to your room.

Type of Accommodation

Hunters Hill Private Hospital offers a high standard of accommodation with both shared and private rooms.

Accommodation is shared in the Day Surgery Unit.

While we will make every endeavour to provide you with your accommodation preference, please understand that in certain circumstances of high activity or emergency admissions, it may be necessary to offer you a shared room.

The hospital is unable to provide overnight accommodation for relatives and friends. For visitor accommodation close to the hospital contact the Reception staff on 02 8876 9300.

Staying with Children at Hospital

We encourage a parent(s) to spend as much time as possible with their child during the child's hospitalisation. One parent is encouraged to stay overnight. Unfortunately siblings cannot be accommodated overnight.

For Your Comfort and Convenience

Call Button

Should you require anything at anytime, please do not hesitate to call the nursing staff via the nurse call button located in the bedside handset. Our staff will endeavour to answer the call as quickly as possible.

Flowers And Mail

Flowers and mail are delivered directly to your room. If you have mail to post please contact the Reception staff and this will be arranged for you.

Meals

Our Catering Department prepares a variety of top quality, fresh meals. Menus will be provided each morning from which you may select meals according to your taste and dietary requirements.

Consultations with dietitians can be made should you have any special dietary needs.

Ministers of Religion

Your spiritual needs may be catered for by pastoral care visitors who attend the Hospital on a regular basis. Your own clergy person is very welcome - please ask the nursing staff to arrange a visit.

Contact for local churches are Catholic Priest 9817 5325; Congregational Church 9817 2289; Anglican Church 9817 2167; Sydney Adventist 9487 9111.

For other denominations and faiths, please contact staff for details.

Newspapers

Complimentary copies of newspapers are available.

Smoking

Smoking is not permitted within the Hospital.

Telephones

You can make and receive free local calls from the telephone by your bed.

Television

A single handset by your bed allows you to select any of the local television stations.

Queries About Your Care

Helping us to care for you

If you have any concerns or queries about your care whilst you are a patient in our Hospital please bring them to our attention. The nurse in charge of your Ward will be able to answer questions and resolve problems related to your hospital care.

Please see the end of this brochure for Your Rights and Responsibilities which outlines information about what to expect whilst in Hospital.

PATIENT FEEDBACK

Patient feedback is appreciated, as it assists us to make ongoing improvements to our services and facilities. Please feel free to provide feedback either through the formal Patient Satisfaction Survey which is located in your bedside table, or by writing to the Chief Executive Officer of the Hospital.

Our staff will provide the time you require for your most important guests

Visitor Information

• Patient Inquiries can be made at any time by telephoning (8876 9300)
• Direct dial phones are located in each room. Please call the Reception staff on "9" with any queries. Dial "0" to obtain an outside line.
• Members of your immediate family are welcome to visit you at any time. However, we request that the general visiting hours of 10am to 8pm daily be observed.

Your Privacy

All Hospitals in the Ramsay Health Care Group comply with the Commonwealth Privacy Act and all other state / territory legislative requirements in relation to the management of personal information. Our patients can feel safe in the knowledge that we safeguard their personal health information ensuring that confidentiality is respected and information is stored securely.

Our Privacy Policy and consent form relating to our collection and use of your health information will be provided to you on admission.

If you have any further enquiries in relation to our Privacy Policy or our health information management practices please contact the Hospital or visit the Ramsay Health Care website www.ramsayhealth.com.au